RETURNS & WARRANTY
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Please ensure you have purchased goods that are correct for your application. If you are not sure please contact one of our friendly team via our contact page.
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Refund of goods are only accepted under our responsibilities under Australian Consumer Law. Examples are: faulty goods, goods not as described, or goods not fit for purpose, if returning you must have proof of purchase from SSBB Australia and must be returned to SSBB Australia only.
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We do not accept ‘change of mind’ returns or any returns on special order parts.
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Freight on any returns of goods is the responsibility of the buyer unless otherwise stated.
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Any warranties offered are those of the manufacturer, please ONLY return them to SSBB Australia to send back to the manufacturer to be assessed. SSBB Australia does not offer any extended or additional warranties on goods.
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Any parts returned under warranty will be sent back to the manufacturer for assessment to ensure they have failed due to manufacturing defect and not misuse of any kind before any decision is made to remedy a purchase.
PRIVACY POLICY
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SSBB Australia requires certain information from customers to interact with you, process and complete sales. The following data may be collected from you:
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Your shipping/billing address
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Full name
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Contact phone number(s)
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Email address
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The information collected is only for business at SSBB Australia, we value privacy and will not share or sell your information with any third party with the exception of our partnering companies requiring it for our service ie. Courier companies delivering your goods.
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We will not send you any emails unrelated to your order unless opted into.
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Payments are processed via third party, please read the respective privacy policies of the companies used to process your payment on their handling of your payment information
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We take all necessary precautions protecting your information, but we will not be held liable for unauthorised access to your information.
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SSBB Australia may use cookies for the purpose of improving user experience on our website.
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You are entitled to change or remove your information, please contact us if you need any help in doing so.
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SSBB Australia reserves the right to change the privacy policy as required, any update will only apply to data collected after it’s effective date.
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